CBS will strive to exceed customers' expectation in the quality of the service delivered and comply with the Health & Safety at Work Act 1974, and other statutory requirements.

We recognise the importance of customer care and customer satisfaction and by strict adherence to a policy of ongoing service monitoring, will ensure that our staff will at all times carry out their duties in accordance with the Client Service Policy as adopted by CBS.

As an integral and vital part of this policy, our entire team will be fully and suitably trained in all aspects of security procedures, prior to the commencement of a contract. This will enable us to meet if not exceed the required standards.

Regular meetings will take place to allow all levels of staff to contribute positively to reviewing the quality in the delivery of service provided by CBS.

From the commencement of a contract CBS will provide written Assignment Instructions which will set out the method by which the assignment will be managed. This will be agreed by the Client. Our adherence to these instructions will further ensure the quality and uniformity of the service provided.